What our warranty covers, and how to make a claim if something goes wrong.
This page is being finalised. The outline below shows the topics it will cover – in the meantime, our team is happy to help using the contact details at the bottom of this page.
What Is Covered
- Manufacturing defects in materials or workmanship under normal wear.
- Issues that appear during the warranty period stated on your order.
What Is Not Covered
- Normal wear and tear, including sole abrasion and lining breakdown from extended use.
- Damage from misuse, accidents, or use for a purpose the footwear was not designed for.
- Items purchased from third parties rather than directly from us.
How to Make a Claim
- Email [email protected] with your order number and a description of the issue.
- Include clear photographs of the problem – this usually lets us resolve claims faster.
- We will confirm whether the item qualifies and explain the next steps.
Please contact us before returning any item under warranty so we can log your claim.
Contact Us
Email [email protected] or call +1 (302) 687-9350.
1290 Walden Rd, Walnut Creek, CA 94597